Technical Support

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Technical Support

We're happy to assist with any technical support inquiries! Before emailing support, we invite you to check the frequently asked questions below. You might find your answer! If not, you are welcome to contact our support team by clicking the link below.

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Reach out to our technical support team. Click the button below.

Frequently Asked Questions

Please explore our frequently asked technical questions below.

How do I register to watch SILL?
You are required to register and build a free profile in order to watch SILL. Click the Register button to create your profile. The process will ask you to provide an email address and set a password. If you have already registered, you can login each day using your newly created SILL profile email address and password; you do not need to re-register each day.

Once SILL begins, how do I access the event?
If you already have a login and have registered previously, simply login and look for the large Watch Now button. The button will appear once the live show is available for viewing (according to the posted time). If you have logged in and do not see the Watch Now button, it means the live show is not available for viewing yet. At the posted time, you can refresh your browser and the Watch Now button will appear.

Can I watch on any device (ie. laptop, desktop, tablet, phone, etc)
Yes! The stream is supported on major devices, including laptops, desktops, tablets, and phones. No viewing requirements or plugins are required. Note that the stream does not function well on older Internet Explorer browsers as those browsers are no longer support by Microsoft.

Does the stream have a DVR? Or, can I pause and rewind?
No, SILL is not providing DVR support.

Will the show be available in archive or on-demand after each session concludes?
Please stay updated on the SILL website for archive availability.

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